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Cherry Moon Farms

Cherry Moon Farms Store Details
30,850 customers have rated this store since December 2003

 
4.1
See all ratings
All Ratings
  • 4.1 Overall satisfaction
  • 4.3 Overall look and design of site
  • 2.6 Shipping charges
  • 4.5 Order tracking
  • 4.2 Selection of products - Types of products available
  • 3.8 Would shop here again
  • 4.3 Availability of product you wanted
  • 4.3 Clarity of product information
  • 4.2 Product met expectations
  • 4.3 Ease of finding what you are looking for
  • 3.7 Charges stated clearly before order submission
  • 4.4 On-time delivery - Product arrived when expected
  • 3.8 Prices relative to other online merchants
  • 3.7 Variety of shipping options
  • 4.1 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 5005 Wateridge Vista Dr
San Diego CA 92121
UNITED STATES
Customer Service: Tel: 888-378-2758
Email: WeCare@CherryMoonFarms.com
Web site: http://www.CherryMoonFarms.com/
Features & Services

Ordering Methods
Order phone number: 888-378-2758
Toll-free order phone number: 888-378-2758
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
45 Reviews TotalReviews 1 - 10 of about 45
  • 4.5 Would shop here again
  • 5.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 2.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 3.5 Overall satisfaction
  • 4.5 
by MsBeautiful, Sunday, May 20, 2012 5:46 PM
It was Mother's Day weekend and although I would loved to have my Mom receive her gift on Mother's Day, I was ok with it being delivered on the Saturday before, until I was told at 7:pm eastern time, that I was not delivered. I was very disappointed. However, with my Mom going away on Mother's Sunday, after calling Cherry Moon Farms, to find out it would not be delivered until the following Tuesday, I wasn't so upset. I really wanted it to be a surprise, but I was the one surprised. Make a long story short, the last Rep that I spoke with was very kind, apologetic and understanding. She worked it out and I will be ordering again, since my Mom loved the arrangement/gift. Until till next time, thank you.
First time shopper here and everything looks beautiful. I will be back to shop again.
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 2.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 2.5 
  • 0.5 Shipping charges
  • 2.0 Variety of shipping options
  • 2.5 Charges stated clearly before order submission
  • 2.5 Prices relative to other online merchants
Sunday, May 20, 2012 1:16 PM
Fruit was well received. When I placed the order, the web advertised four free gifts with purchase - these did not arrive with the fruit. Thanks, Harry Opel, 757-344-9213
For a product in this price tier I expected a better shipping cost
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by NYPHILANG, Sunday, May 20, 2012 9:00 AM
Good job
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Happy Customer, Friday, May 18, 2012 3:05 PM
The products offered by Cherry Moon Farms are unique and fresh. My mom was delighted with her chocolate covered strawberries. It was easy to order and they were delivered exactly as promised.
My Dad had been thrilled with the bing cherries we ordered for him and knew that my Mom would love chocolate covered strawberries for Mother's Day! Cherry Moon Farms has some beautiful products. Very easy to order.
  • 0.5 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 
  • 0.5 Shipping charges
  • 2.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Thursday, May 17, 2012 2:06 PM
I spent nearly $15 on shipping for 12 strawberries. Unacceptable.
$13.00 shipping for 12 strawberries? Really? I would not order again from your site for this reason alone. I could have bought locally and shipped for half that price.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by michiganpackrat, Thursday, May 17, 2012 12:07 PM
Mom loved the flowers and the strawberries. The flowers were exceptionally fresh. Strawberries were excellent!Everything delivered on time on both days as promised.Recommending you highly to my friends and family for future purchases.This is the best experience I've had with ordering flowers in 20 years!I only ordered from you because I had received my own mother's day flowers from my son the day before, so decided to take a chance and order from you for my own mom. I'm glad I did.
Received flowers from my son today for Mother's Day. I was very impressed with them. Much nicer and better packaged than previous orders I've received in the past - so much so, I ordered flowers for my own mother tonight for Mother's Day and found the whole process quite easy.
  • 1.0 Would shop here again
  • 1.5 Overall satisfaction
  • 2.0 Product met expectations
  • 1.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 1.0 Order tracking
  • 2.0 Availability of product you wanted
  • 1.5 
  • 3.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 2.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
Thursday, May 17, 2012 8:37 AM
The items were a gift for Mother's Day. My delivery date was either the 10th or 11th of May. One of the items came on the 10th but one came on the 5th. If I wanted the items delivered that early I would have put that down as the delivery date. NOT happy with this company at all!!
I put down to have my items shipped on the 10th or 11th of May, there should be a little bit of a discount for having no specific day. Next time (if there is one!!!!), since Im paying that much anyways I am going to pay the extra and have the items delivered on a specific day being a Saturday. This is ridiculous!!!
  • 1.5 Would shop here again
  • 1.0 Overall satisfaction
  • 3.5 Product met expectations
  • 1.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 3.5 Availability of product you wanted
  • 2.0 Order tracking
  • 4.0 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Wednesday, May 16, 2012 9:23 AM
I encountered couple of problems: one was that the order did not arrive on time and it was delivered twice even though I only ordered and paid for just one.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Availability of product you wanted
  • 3.5 Order tracking
  • 4.0 
  • 1.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Wednesday, May 16, 2012 8:32 AM
I WAS GLAD THE PRODUCT I CHOSE WAS DELIVERABLE FOR MOTHER'S DAY BUT I WAS BILLED DOUBLE DELIVERY CHARGES, WHICH I WAS NOT EXPECTING. I PAID MORE FOR THE DELIVERY CHARGES THAN I DID FOR THE PRODUCT ITSELF. I WONT DO THIS AGAIN BECAUSE OF THE DOUBLE SHIP/DELIVERY CHARGES.
  • 2.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by Julie, Tuesday, May 15, 2012 5:14 PM
Great product - delivery charge ridiculous though. Would probably not place another order due to cost of delivery.
The only negative is the shipping charge is almost as much as the order.
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