Customer Reviews |
| 91 Reviews Total | |
- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Order tracking
- 0.5 Availability of product you wanted
- 4.5
- 4.0 Clarity of product information
- 4.0 Overall look and design of site
- 4.5 Ease of finding what you are looking for
- 4.5 Selection of products - Types of products available
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Sunday, May 19, 2013 11:19 AM
Never got order Zoostores went out of business. No refund coming either.
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Availability of product you wanted
- 0.5 Order tracking
- 4.0
- 3.5 Clarity of product information
- 3.5 Overall look and design of site
- 4.5 Ease of finding what you are looking for
- 4.5 Selection of products - Types of products available
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by fuck you, Tuesday, May 14, 2013 9:53 AM
WTF@!! I am getting emails on this fucking bogus rip off company after I am told they went out of business and I lost my fucking money@!!!@@
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Order tracking
- 0.5 Availability of product you wanted
- 5.0
- 5.0 Shipping charges
- 5.0 Prices relative to other online merchants
- 5.0 Charges stated clearly before order submission
- 5.0 Variety of shipping options
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by Deb, Thursday, May 09, 2013 7:42 AM
I had ordered from Zoostores in the past with no problems, so felt confident ordering again. This company charges your credit card at the time of purchase, not when your order ships.I tried contacting them when my shipping date passed, and finally received an email letting me know that the company had gone out of business. It said I could print paperwork to file a claim and should submit by a specified date in October. I have contacted my credit card company to see if anything can be done from that end.No order, no refund. Do not order from them!
This is my second purchase from Zoostores. I previously ordered other pieces from the same furniture line. They arrived in perfect condition. The quality is great.
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- 0.5 Customer support
- 5.0 Shipping charges
- 5.0
- 5.0 Prices relative to other online merchants
- 5.0 Charges stated clearly before order submission
- 5.0 Variety of shipping options
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by ninja, Wednesday, May 08, 2013 5:47 PM
This store took my money ($1800)and one to talk to. I think they closed their door forever.
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Order tracking
- 0.5 Availability of product you wanted
- 5.0
- 5.0 Shipping charges
- 5.0 Prices relative to other online merchants
- 5.0 Charges stated clearly before order submission
- 5.0 Variety of shipping options
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by Mila, Wednesday, May 08, 2013 12:46 PM
Zoostores.com is a scam! I purchased my furniture on 03/24, a month later I still haven't received anything. The customer support center is unavailable and no one answers the emails I kept sending. They took my money and did not deliver anything at all. Currently they are not operating, because they do this to all their customers. Do not trust Zoostores.com and do not give them any money!
Great prices, you saved me a lot of money, which I can now spend on other things that I also need for my new home! Thank you!
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Order tracking
- 0.5 Availability of product you wanted
- 5.0
- 5.0 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Prices relative to other online merchants
- 5.0 Charges stated clearly before order submission
- 5.0 Clarity of product information
- 5.0 Selection of products - Types of products available
- 5.0 Overall look and design of site
- 5.0 Ease of finding what you are looking for
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Tuesday, May 07, 2013 10:05 AM
My product is being held at the shipping company warehouse as Mercantile has not paid their bill to the shipping company. Zoostores will not respond back to me.
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Availability of product you wanted
- 0.5 Order tracking
- 4.5
- 4.0 Shipping charges
- 3.5 Prices relative to other online merchants
- 4.0 Charges stated clearly before order submission
- 3.5 Variety of shipping options
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Monday, May 06, 2013 11:32 PM
went out of business and kept my money FRAUDS do not order from these crooks
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Order tracking
- 0.5 Availability of product you wanted
- 5.0
- 4.5 Clarity of product information
- 5.0 Overall look and design of site
- 5.0 Ease of finding what you are looking for
- 5.0 Selection of products - Types of products available
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by Patricia Hooper, Monday, May 06, 2013 3:36 PM
I made my purchase of a headboard on Feb.11, 2013. I have never received any product. After many contacts and conversations trying to get a refund I got on May 5, 2013 a Notice of assignment for the benefit of creditors! I am out $135.93. They AKA as Mercantila-inc. Very upset about this on-line purchase!
I had been looking a month for this headboard, they had it for the best price, and free shipping!
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- 1.0 Customer support
- 5.0 Clarity of product information
- 5.0 Selection of products - Types of products available
- 4.0 Overall look and design of site
- 5.0 Ease of finding what you are looking for
- 4.5
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by gene, Sunday, May 05, 2013 9:08 AM
I was contacted by Mercantila Acquistion,LLC via email and notified that Zoostores.com is out of business......I have sent numerous emails in regards to my purchase but have not received one reply....great way to do business.
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- 0.5 Would shop here again
- 0.5 Overall satisfaction
- 0.5 Product met expectations
- 0.5 On-time delivery - Product arrived when expected
- 0.5 Customer support
- 0.5 Order tracking
- 0.5 Availability of product you wanted
- 5.0
- 4.5 Selection of products - Types of products available
- 4.0 Overall look and design of site
- 5.0 Ease of finding what you are looking for
- 5.0 Clarity of product information
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by terry duplantis, Thursday, May 02, 2013 8:29 AM
Worst company ever.... No communication. I will never buy from them again.
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