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HP Direct

HP Direct Store Details
3,376 customers have rated this store since July 2002

 
4.6
See all ratings
All Ratings
  • 4.6 Charges stated clearly before order submission
  • 4.3 Prices relative to other online merchants
  • 4.6 Shipping charges
  • 4.6 Product met expectations
  • 4.7 Would shop here again
  • 4.4 Customer support
  • 4.4 Selection of products - Types of products available
  • 4.4 Variety of shipping options
  • 4.6 Order tracking
  • 4.7 On-time delivery - Product arrived when expected
  • 4.2 Ease of finding what you are looking for
  • 4.2 Clarity of product information
  • 4.6 Overall satisfaction
  • 4.2 Overall look and design of site
  • 4.8 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Hewlett Packard Shopping offers a wide selection of HP products, from computers to digital cameras, closeouts, and refurbished items.
Contact Information
Physical Address: 1501 Page Mill
Palo Alto CA 94304
UNITED STATES
Customer Service: Tel: 1-800-892-6608
Web site: http://www.hpdirect.com
Features & Services

Ordering Methods
Order phone number: (888) 999-4747
Toll-free order phone number: (888) 999-4747
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Saturday Delivery
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
21 Reviews TotalReviews 1 - 10 of about 21
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 4.5 Selection of products - Types of products available
by old guy, Tuesday, May 01, 2012 6:43 PM
the instructions are vague and hard to follow
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 
  • 5.0 Ease of finding what you are looking for
by xBBear, Wednesday, April 11, 2012 6:20 PM
Product was kinda broken, but I was able to repair it.
Price and availability was better than what I found elsewhere. Funny part is, I found your site in a Google referral ad on the Newegg site.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
by RubixCube, Sunday, April 01, 2012 10:42 AM
HP direct, in conjunction with their promotional discounts, is the best way to purchase ink. I've tried "re-manufactured" ink from several vendors and it's just NOT worth the hassle for me! Buy OEM.
Very nice site & EXCELLENT pricing, especially with a 15% off coupon. No reason to go anywhere else for a 901XL ink cartridge...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Shutrbug, Tuesday, March 27, 2012 9:32 AM
It was a very pleasant experience and I will use their website again
All told, it was a very pleasant experience.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Mpata, Monday, March 19, 2012 11:44 AM
I have a lot of good things to write about HP Direct. HP Direct is just reliable to be brief and it is very comfortable to do business with.
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Monday, March 19, 2012 11:10 AM
The subwoofer makes a static noise every now and then. It is distracting and annoying.
  • 3.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 3.0 
  • 4.0 Clarity of product information
  • 2.5 Selection of products - Types of products available
  • 2.0 Ease of finding what you are looking for
  • 2.0 Overall look and design of site
by vern, Thursday, March 15, 2012 9:43 PM
I really like my bozes speakers from your company. The sound is so clear it like being in a theater sound. Thank you. Vernon
I was a little confuse but I figuer it out thats whats counts.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
Thursday, March 15, 2012 10:55 AM
I love my new keyboard.......
I love my H/P computer and printer
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
Monday, March 12, 2012 3:06 PM
computer arrived with a defective video card - HP would only consider returning computer for inspection/repair -- about three more weeks without computer. Purchased a new video card locally
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 Would shop here again
  • 4.0 
by Nyna, Wednesday, March 07, 2012 2:51 PM
I bought the 4500 HP Office Jet. In the getting started book I can' find how to change it to PRINT instead of FAX. Could you please help me?
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