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Ralph Lauren

Ralph Lauren Store Details
323,479 customers have rated this store since May 2001

 
4.5
See all ratings
All Ratings
  • 4.4 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.3 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.6 Order tracking
  • 4.6 Would shop here again
  • 4.4 Selection of products - Types of products available
  • 4.0 Prices relative to other online merchants
  • 4.4 Clarity of product information
  • 4.5 Customer support
  • 4.0 Shipping charges
  • 4.7 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.5 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: At RalphLauren.com, you'll be able to find great products, read about adventure, style and culture, find amazing vintage pieces, buy unique gifts, take trips that transport you into the world of Polo and a lot more.
Contact Information
Physical Address: 650 Madison
New York NY 10022
UNITED STATES
Customer Service: Tel: 888-475-7674
Email: CustomerAssistance@polo.com
Web site: http://www.ralphlauren.com
Features & Services

Ordering Methods
Order phone number: (888) 475-7674
Toll-free order phone number: (888) 475-7674
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1013 Reviews TotalReviews 1 - 10 of about 1,013
  • 3.5 Would shop here again
  • 3.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 2.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 
  • 4.5 Overall look and design of site
by Luis, Wednesday, May 16, 2012 1:22 AM
Include more pictures of the products.
I would like to see more pictures about each product offered in the site. In general, ther is only one picture of each product, thus it is difficult to picture how it really looks like.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Gigi, Wednesday, May 16, 2012 1:10 AM
100% satisfaction!!!!
Love the markdowns!!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by finessa, Tuesday, May 15, 2012 9:38 PM
Free ship and discount help determine my purchase.
RL has the best sale prices and the best quality!
  • 2.0 Would shop here again
  • 1.0 Overall satisfaction
  • 1.5 Availability of product you wanted
  • 0.5 Order tracking
  • 1.0 Customer support
  • 0.5 On-time delivery - Product arrived when expected
  • 1.0 Product met expectations
  • 5.0 
Tuesday, May 15, 2012 8:02 PM
Product delivery is too late.
Good quality
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 1.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
by Babs, Tuesday, May 15, 2012 7:38 PM
I received my order very quickly and was totally safisfied with the product.Great quality.
  • 0.5 Would shop here again
  • 1.5 Overall satisfaction
  • 0.5 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 1.5 Availability of product you wanted
  • 2.5 Order tracking
  • 2.0 Shipping charges
  • 2.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.5 
  • 3.0 Variety of shipping options
by Ralph W., Tuesday, May 15, 2012 7:22 PM
I'm disappointed. The pants I received had a hole in it, and the return process is taking forever.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 2.5 
  • 2.5 Shipping charges
  • 2.5 Variety of shipping options
  • 2.5 Charges stated clearly before order submission
  • 2.5 Prices relative to other online merchants
Tuesday, May 15, 2012 5:39 PM
My son love purchasing clothes
My son loves the clothes
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
Tuesday, May 15, 2012 5:23 PM
The size of the pants are a little tight. I will laundry one pair and hopefully it will not srink. If so I will return the second unused pair of pants. The syle and fashion of products by Ralph Lauren continue to impress me.
Our family generally purchases Ralph Lauren products from Dillards or a Ralph Lauren Factor Outlet Store. I am very impressed with the design of the 2012 USGA Open uniform for volunteers (Grandstand Marshal). The syling is super. I was hoping a light vest might be included to be used on the San Franciso Olympia GC for early morning duty like we were issued in 2010 Open at Pebble Beach, CA. Thank you for good quality and "high fashion" of this uniform.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Dina, Tuesday, May 15, 2012 4:05 PM
Amazing Brand I love it so much
Amazing Brand
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Nigel, Tuesday, May 15, 2012 3:02 PM
Top notch business man. Top notch company
I think there is genius in the entire company. Everything is well done.
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