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Dell.com

Dell.com Store Details
1,228,339 customers have rated this store since April 2001

 
4.4
See all ratings
All Ratings
  • 4.6 Order tracking
  • 4.2 Ease of finding what you are looking for
  • 4.4 Overall satisfaction
  • 4.3 Clarity of product information
  • 4.6 Charges stated clearly before order submission
  • 4.3 Selection of products - Types of products available
  • 4.6 On-time delivery - Product arrived when expected
  • 4.3 Shipping charges
  • 4.3 Variety of shipping options
  • 4.1 Prices relative to other online merchants
  • 4.2 Customer support
  • 4.6 Product met expectations
  • 4.5 Would shop here again
  • 4.3 Overall look and design of site
  • 4.7 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Dell computers for the home and home office.
Contact Information
Physical Address: One Dell Way
Round Rock TX 76177
UNITED STATES
Customer Service: Tel: 800-624-9897
Web site: http://www.dell.com
Features & Services

Ordering Methods
Order phone number: 800-624-9897
Toll-free order phone number: 800-624-9897
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
137 Reviews TotalReviews 1 - 10 of about 137
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Martie, Tuesday, May 15, 2012 11:41 AM
I accidently ordered the wrong battery for my laptop. When I emailed customer service, I rec'd a phone call the next day. The lady understood my problem and gladly sent me the correct battery, and emailed me the return label for me to return the wrong battery. I have now rec'd the correct battery and returned the wrong one. She was very friendly, understand and helpful.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by edresslr, Monday, May 14, 2012 12:27 PM
This purchase was made with a gift card that I received for purchasing my Dell last December. It would be difficult to complain about receiving my recent order for FREE. Very happy Dell customer!!!
I spent a $50.00 gift card that I had received with my recent Dell computer purchase. It was difficult to decide what to purchase.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
by pepegoico, Sunday, May 13, 2012 10:15 AM
Dell is the best
dell. com is the best and good customer service
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by Brandon, Saturday, May 12, 2012 7:38 PM
I was supposed to get this product on 5/10/12 but I was surprised to find out that I was getting it on 5/07/12. That was a very nice surprise. This product was everything I expected and more. I never had an alienware computer but now, I will never buy anything else!! Thanks!!
I love the products that Dell has and I would continue to buy from them with my preferred account credit card, but the interest rate is 29.99% so after it is all paid off I will be cancelling the account.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
by OGG ROLLA1, Friday, May 11, 2012 12:35 PM
Shipping was unexpectedly VERY affordable in comparison to an order a year ago! All other aspects of this recent transaction otherwise was highly rated!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Duddy, Friday, May 11, 2012 10:07 AM
I highly recommend to be a Dell costumer.
I would like that Dell should give more costumizable optoins for their desktop pc's, like processor models and ram. Or I will have to look somewhere els, say HP.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Khaesar, Wednesday, May 09, 2012 9:46 AM
Super fast shipping for a product well known for its quality.
Dell is the easy way to buy technology. I would recommend it to anybody.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by MikeC, Tuesday, May 08, 2012 10:37 AM
The system was what I expected, was easy to set up, and has worked perfectly from the start.
This is my second Dell system. I was very satisfied with their equipment and service.
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Monday, May 07, 2012 12:31 PM
I was disappointed in FedEX. I stayed home to receive that packages. Then a note was left at my door. I called to pick up the packages. Only one package was at the office close to my home. A week later I received a post card notifying me that I would have to travel many miles to pick up the second package.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by Lisa, Monday, May 07, 2012 8:17 AM
Great computer at a wonderful price!
Dell has great, reliable computers. I'm sure I'll be pleasd with my new computer.
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