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esteelauder.com

esteelauder.com Store Details
152,788 customers have rated this store since November 2000

 
4.6
See all ratings
All Ratings
  • 4.3 Overall look and design of site
  • 4.6 Product met expectations
  • 4.4 Clarity of product information
  • 4.0 Prices relative to other online merchants
  • 4.4 
  • 4.3 Ease of finding what you are looking for
  • 4.7 On-time delivery - Product arrived when expected
  • 4.7 Availability of product you wanted
  • 4.2 Variety of shipping options
  • 4.4 Selection of products - Types of products available
  • 4.4 Shipping charges
  • 4.6 Charges stated clearly before order submission
  • 4.6 Overall satisfaction
  • 4.5 Customer support
  • 4.7 Order tracking
  • 4.6 Would shop here again
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Estee Lauder Online sells a wide range of high quality, own brand cosmetics, skincare products, fragrances and gifts.
Contact Information
Physical Address: 551 Madison Avenue
New York NY 10022
UNITED STATES
Customer Service: Tel: (877) 311-3883
Email: http://www.esteelauder.com/customer_service/contact.tmpl
Web site: http://www.esteelauder.com
Features & Services

Ordering Methods
Order phone number: (877) 311-3883
Toll-free order phone number: (877) 311-3883
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: �
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
650 Reviews TotalReviews 1 - 10 of about 650
  • 4.0 Would shop here again
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Fiona, Saturday, May 18, 2013 10:07 PM
delivery on time
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
by Lily, Saturday, May 18, 2013 8:51 PM
Thank you!
Thank you!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by mom of 7, Saturday, May 18, 2013 1:59 PM
Quality products at a reasonable price always! Love it!!
I just Love Estee Lauder Products!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 5.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Narbs, Saturday, May 18, 2013 9:55 AM
My order was delivered the day after I ordered it! You can't get better service than that!! Very satisfied.
I was quite pleased with this online purchase as it was my first time!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Kwan, Saturday, May 18, 2013 8:53 AM
I hope to get my purchase within 3-4 days but it took to one week. But that's because of I order on Friday, so my stuff was stuck in the post office between the weekend.
Love it!
  • 4.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by ROSEPINK, Friday, May 17, 2013 10:01 PM
i'm loving it
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by mimi, Friday, May 17, 2013 6:03 PM
this was great i have been to several stores without luck for this product. came on line & there it was! im so very glad i found this & will come back again. it was easy, fast, and great price.thanks again esteelauder.comsusan sneed
estee lauder.com is great & i finally found my favorite fragrance
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 4.0 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 0.5 Order tracking
  • 0.5 Customer support
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by simperuz, Friday, May 17, 2013 4:37 PM
Bought Mothers day gift that the guaranteed delivery but did not receive it till 3 days later
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 
  • 1.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 1.5 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Grace, Friday, May 17, 2013 3:30 PM
The service is very good
i can easily get the sets because they are automatically shown to me
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Friday, May 17, 2013 2:51 PM
The makeup package for $29 with fragrance purchase was smaller than I thought it would be. The lipglosses are small and not much product will dispense on the applicator. The eye shadows are tiny. I am happy with the size of the eye care samples that I received. I love the fragrance and the foundation that I purchased.
I love Estee Lauder. My mother used EL products when I was a girl and it makes me nostalgic to even smell one of their lipsticks. They have new products but I can still buy Fresh Air, the same foundation my mother used in the 70s.
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