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esteelauder.com

esteelauder.com Store Details
152,811 customers have rated this store since November 2000

 
4.6
See all ratings
All Ratings
  • 4.3 Overall look and design of site
  • 4.6 Customer support
  • 4.4 Clarity of product information
  • 4.6 Overall satisfaction
  • 4.0 Prices relative to other online merchants
  • 4.4 
  • 4.3 Ease of finding what you are looking for
  • 4.7 On-time delivery - Product arrived when expected
  • 4.6 Product met expectations
  • 4.2 Variety of shipping options
  • 4.4 Selection of products - Types of products available
  • 4.4 Shipping charges
  • 4.6 Charges stated clearly before order submission
  • 4.7 Availability of product you wanted
  • 4.7 Order tracking
  • 4.6 Would shop here again
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Estee Lauder Online sells a wide range of high quality, own brand cosmetics, skincare products, fragrances and gifts.
Contact Information
Physical Address: 551 Madison Avenue
New York NY 10022
UNITED STATES
Customer Service: Tel: (877) 311-3883
Email: http://www.esteelauder.com/customer_service/contact.tmpl
Web site: http://www.esteelauder.com
Features & Services

Ordering Methods
Order phone number: (877) 311-3883
Toll-free order phone number: (877) 311-3883
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: �
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
637 Reviews TotalReviews 1 - 10 of about 637
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Ruta, Sunday, May 19, 2013 5:47 PM
Thank you for good service, fast delivery and nice packing.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
Sunday, May 19, 2013 5:25 PM
Very easy to purchase the items I wanted.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Ros'a, Sunday, May 19, 2013 1:02 PM
perfect no problems
I have been using your makeup for years and I love it
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 1.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
by Olivia, Sunday, May 19, 2013 12:52 PM
I like Advanced Time Zone(Age Reversing Line/Wrinkle Eye Creme )
Estee Lauder product is very good.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Shipping charges
  • 4.0 
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by barbir, Sunday, May 19, 2013 10:46 AM
Love the product and ordering online
was not aware I could order online plus get extras also. Really like the convenience
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Sophia, Sunday, May 19, 2013 8:52 AM
I think the ANR is good, I like it.
I love estee lauder. All people say it is great!
  • 4.0 Would shop here again
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Fiona, Saturday, May 18, 2013 10:07 PM
delivery on time
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
by Lily, Saturday, May 18, 2013 8:51 PM
Thank you!
Thank you!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by mom of 7, Saturday, May 18, 2013 1:59 PM
Quality products at a reasonable price always! Love it!!
I just Love Estee Lauder Products!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 5.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Narbs, Saturday, May 18, 2013 9:55 AM
My order was delivered the day after I ordered it! You can't get better service than that!! Very satisfied.
I was quite pleased with this online purchase as it was my first time!
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