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Zappos.com

Zappos.com Store Details
257,965 customers have rated this store since January 2000

 
4.7
See all ratings
All Ratings
  • 4.8 Shipping charges
  • 4.7 Clarity of product information
  • 4.7 Variety of shipping options
  • 4.6 Selection of products - Types of products available
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Availability of product you wanted
  • 4.8 Customer support
  • 4.6 Ease of finding what you are looking for
  • 4.8 Charges stated clearly before order submission
  • 4.6 Overall look and design of site
  • 4.8 Order tracking
  • 4.7 Would shop here again
  • 4.7 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Contact Information
Physical Address: 2280 Corporate Circle
Henderson NV 89074
UNITED STATES
Customer Service: Tel: 1-800-927-7671
Fax: 702-943-7778
Email: cs@zappos.com
Web site: http://www.zappos.com
Features & Services

Ordering Methods
Order phone number: (800) 927-7671
Toll-free order phone number: (800) 927-7671
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1244 Reviews TotalReviews 1 - 10 of about 1,244
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Wednesday, May 16, 2012 1:35 AM
I sm thrilled with my purchase at Zappos. My entire shopping experience was fast and easy and I received my order several days ahead of schedule. Il'll definitely be shopping at Zappos from now on.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 
  • 5.0 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by Cape Cod Casual, Tuesday, May 15, 2012 10:57 AM
I love the convenience of Zappos...the products available....the return policy...the quickness of shipping....I love the whole Zappos experience...not a mall person...love everything about Zappos...the customer service is friendly...sounds like a great place to work!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by SusanB, Tuesday, May 15, 2012 10:09 AM
Love convenience selection shipping policies.
Very customer oriented. Love the free shipping both ways!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Happy Mom!, Tuesday, May 15, 2012 9:25 AM
Love Zappos! Quick delivery, great produts, AND FREE delivery! Easy FREE returns- what more does one need?!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, May 15, 2012 9:17 AM
Theoriginal shoes were too long.They were returned & promptly replaced. I'm very pleased with the product & the service.
I will be in a better position to share my opinion when order is received.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Suzie, Tuesday, May 15, 2012 9:12 AM
Wow, my uggs are awsome and the price was great. Everything came on time. This is the best place to order from ! Thanks
I love this site !!!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Dick, Tuesday, May 15, 2012 8:36 AM
Exactly as ordered, and delivered lickety-split!I couldn't have asked for more!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Lizzylou, Tuesday, May 15, 2012 8:23 AM
I have ordered from Zappos for the product before and I will definately order from Zappos again. I am completely satisfied with my product and how Zappos handles everything!
I am extremely happy with doing business with Zappos. I have bought my son's jeans here before and will continue to buy them here at Zappos.Thanks
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 
  • 4.5 Prices relative to other online merchants
by MJ, Monday, May 14, 2012 3:59 PM
I think Zappos.com is THE BEST online puchasing company in the world. Thank you, Zappos!
I love Zappos! Have been a customer for years and have never been disappointed with the variety of their products and the quality of their service.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Lazy Kitten, Monday, May 14, 2012 9:43 AM
Zappos is my favorite shoe place,and love the support and customer service they offer.
Zappos is my favorite shoe store,thanks for been there.
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