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Orvis

Orvis Store Details
130,777 customers have rated this store since February 2000

 
4.4
See all ratings
All Ratings
  • 4.3 Selection of products - Types of products available
  • 4.6 Availability of product you wanted
  • 4.3 Ease of finding what you are looking for
  • 4.4 Clarity of product information
  • 4.6 Order tracking
  • 3.8 Prices relative to other online merchants
  • 3.9 Variety of shipping options
  • 4.4 Overall satisfaction
  • 4.3 Product met expectations
  • 4.6 Customer support
  • 4.3 Charges stated clearly before order submission
  • 4.3 Overall look and design of site
  • 2.9 Shipping charges
  • 4.3 Would shop here again
  • 4.6 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Founded in 1856, Orvis is the nation's oldest mail order company, specializing in the sale of premium fly-fishing tackle, men's and women's traditional New England apparel, luggage, and gifts for the country home. The site also features a travel shop where shoppers can purchase their favorite travel apparel, bags and other accessories. Visitors can enter to win prizes in a sweepstake, register to receive monthly newsletters, and use the "quick buy" function to order products directly from any Orvis catalog.
Contact Information
Physical Address: 178 Conservation Way
Sunderland VT 05250-4465
UNITED STATES
Customer Service: Tel: (800) 635-7635
Email: customer_service@orvis.com
Web site: http://www.orvis.com
Features & Services

Ordering Methods
Order phone number: (800) 815-5900
Toll-free order phone number: (800) 815-5900
Order fax number: (540) 343-7053
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
89 Reviews TotalReviews 1 - 10 of about 89
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Charges stated clearly before order submission
Wednesday, May 16, 2012 9:42 AM
super fast delivery and super quality items
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, May 15, 2012 9:18 AM
Great company. Have yet to be dissatisfied with my dealings with Orvis. Love their products. Quality merchandise.
I have purchased many items from Orvis and have yet to be dissatisfied.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.0 Shipping charges
  • 1.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 1.0 Prices relative to other online merchants
by woody, Saturday, May 12, 2012 5:29 PM
items arrived on time as ordered. One item was perfect, the other way too big and somewhat different in detail than pictures allowed me to see.
The ordering process is easy and self-explanatory. The clothing seems quite nice though I am awaiting my order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
by Sunny, Saturday, May 12, 2012 1:39 PM
Very good Company to deal with!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.0 
  • 5.0 Overall look and design of site
by MountainLesli, Wednesday, May 09, 2012 10:25 PM
love orvis...love the "capri" pants that i got, but they were supposed to be "capri" pants, and they reach my ankle. i am short, and often buy "petite", but this was silly. i still love them, and will wear them anyway. good quality, light weight, with the stripes going the right way...for us "petite" folks
shipping prices are ridiculous. i do all of my shopping online/catalogs, & orvis has the HIGHEST of any store. i came here to buy one thing, and rather than shop & spend, i immediately left. you may think that your company has the quality, you have many competitors these days. the prices of apparel is very high
  • 4.5 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 2.5 Availability of product you wanted
  • 3.0 
  • 4.5 Clarity of product information
  • 2.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by visor, Wednesday, May 09, 2012 10:07 PM
I recommend Orvis in every aspects except for the availability of what they offer on line or in their catalogues.
It is very disappointing to see not available beside something you are suppose to have in stock.Mainly lack of colors!!!
  • 4.5 Customer support
  • 4.5 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by maritimer, Tuesday, May 08, 2012 10:39 AM
Am. not sure if my order has been delivered yet,as I am away from home for a few days. Also one of the items is back ordered.
Am always pleased with the quality of goods ordered from Orvis and encourage friends and family to shop with them.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
Monday, May 07, 2012 2:50 PM
Great company
Plus the guarantee is amaxing
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by PB, Sunday, May 06, 2012 4:57 PM
Great products and service. Wish I could by more.
Top quality gear. Wish I could afford more.
  • 4.5 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by graciej, Thursday, May 03, 2012 1:37 PM
Very satisfied. Would order from Orvis again without hesitation
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