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Birthday Express

Birthday Express Store Details
289,900 customers have rated this store since August 1999

 
4.6
See all ratings
All Ratings
  • 4.2 Prices relative to other online merchants
  • 4.3 Variety of shipping options
  • 4.8 On-time delivery - Product arrived when expected
  • 4.6 Clarity of product information
  • 4.6 Would shop here again
  • 4.6 Charges stated clearly before order submission
  • 4.0 Shipping charges
  • 4.6 Overall satisfaction
  • 4.7 Order tracking
  • 4.6 Customer support
  • 4.6 Availability of product you wanted
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 4.7 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Celebrate Express is a leading online destination for party supplies and services focusing on celebrating the lives of children and providing all of the tools necessary to do so. In addition, the company strives to provide parents with helpful tips and advice offering coordinated, custom-packaged parties or items sold individually. Choose from a wide selection of themed paper party goods and supplies, balloons, pi€atas, costumes, toys, favors, birth scrolls, crafts and activities, cake recipes, games, cake toppers,theme-related gifts, and more. Trained Party Planners are available Monday-Friday between 4:30 a.m.-10 p.m. PST, and Saturday-Sunday between 6 a.m.-9 p.m. PST via live chat, phone, or e-mail to take orders, give advice, and offer creative solutions.
Contact Information
Physical Address: 5915 S Moorland Rd
New Berlin WI 53151
UNITED STATES
Customer Service: Tel: (800) 424-7843
Email: customerservice@celebrateexpress.com
Web site: http://www.birthdayexpress.com
Features & Services

Ordering Methods
Order phone number: (800) 424-7843
Toll-free order phone number: (800) 424-7843
Order fax number: 336-662-8104
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Int. Ship: Canada, Australia, and United Kingdom
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
495 Reviews TotalReviews 1 - 10 of about 495
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 Clarity of product information
by Mrs. Simard, Wednesday, May 16, 2012 12:55 AM
Birthday Express has an amazing variety of themes for all party goers. I specifically ordered thru them as I was not able to find "Cowgirl" themed party supplies anywhere....and theirs were awesome! I got many compliments on how cute everything was and how it all matched....my daughters 2nd birthday was perfect thanks to Birthday Express!
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 1.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 1.5 Overall look and design of site
  • 1.0 Ease of finding what you are looking for
  • 4.0 
by tttnyc, Tuesday, May 15, 2012 2:06 PM
much better quality than the junk be purchased at oriental trading.
Sorting and searching options could be improved. Otherwise, I love that BE offers different merchandise than competitors (such as party city).
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Jo Ann, Tuesday, May 15, 2012 10:02 AM
I always find exactly what I'm looking for with Birthday Express. My goal is to make my kid's birthday an unforgettable experience and you play a big part of that every year!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, May 15, 2012 9:38 AM
great prices, plus free shipping with shoprunner. i will definitely order again
great prices plus free shipping with shoprunner!
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Tuesday, May 15, 2012 8:50 AM
Loved the colorful patterns. Loved their selection. Had a good experience.
Good Experience
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Monday, May 14, 2012 2:58 PM
Every thing was awesome More than I expected!!!
Hope Im getting express dilvery
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 3.5 
  • 4.5 Overall look and design of site
by Kyla, Monday, May 14, 2012 2:23 PM
I was very pleased with the products available. It is so nice to order everything you need and not have to shop around everywhere. This turned out to be a hassle-free party and that's what I like!
The billing screen was a bit confusing if entering your info for the first time.There is a great selection to choose from and I always seem to find what I'm looking for.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Beth, Monday, May 14, 2012 12:37 PM
The quality was awesome and shipping was fast and easy. Thanks!!
Such a cute theme :) Thanks!
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 
by Karen, Monday, May 14, 2012 10:42 AM
Very pleased with the birthday banner. It was well beyond my expectation for the price!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 2.0 Shipping charges
  • 4.0 Charges stated clearly before order submission
by Sheryl, Monday, May 14, 2012 1:44 AM
Keep up the good work u guys do but some items were a little bit pricey I couldn't get
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