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Eastbay

Eastbay Store Details
855,805 customers have rated this store since March 2000

 
4.5
See all ratings
All Ratings
  • 4.5 Charges stated clearly before order submission
  • 4.6 Would shop here again
  • 4.6 Order tracking
  • 4.4 Customer support
  • 4.5 Selection of products - Types of products available
  • 4.4 Availability of product you wanted
  • 4.4 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.5 On-time delivery - Product arrived when expected
  • 4.2 Prices relative to other online merchants
  • 4.4 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.6 Product met expectations
  • 4.5 Overall satisfaction
  • 3.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Eastbay Online offers a large selection of athletic footwear, apparel, equipment, and licensed and private label products. Product offerings cover all sports ranging from basketball to cheerleading, hiking to wrestling and football to volleyball. Site features include weekly specials, online catalog request, and ordering information in both English and Japanese.
Contact Information
Physical Address: Eastbay
Wausau WI 54402-8066
UNITED STATES
Customer Service: Tel: 1-800-826-2205
Fax: 1-800-628-6302
Email: customer_service@eastbay.com
Web site: http://www.eastbay.com
Features & Services

Ordering Methods
Order phone number: (800) 826-2205
Toll-free order phone number: (800) 826-2205
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
712 Reviews TotalReviews 1 - 10 of about 712
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Scott Macmillan, Tuesday, May 15, 2012 3:33 PM
The only let down was the delivery once my package was in Perth. Knowing the items were so close but I didn't have a real option to pickup the package myself. I do live near the delivery centre but otherwise shipping once again was faster than our local mail service which I'm extremely happy. Thanks for the great delivery time and products.
To Perth West Aus ive had gear delivered to my door within 4 days. The prices are crazy in comparrison with our local market so Eastbay gets my order everytime i need new gear. Once you know what you need its simple. eastbay.com
  • 5.0 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 2.0 Shipping charges
  • 2.5 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Tuesday, May 15, 2012 2:12 PM
I hope that Eastbay could use USPS mail services too. UPS charges high fees and usually by UPS or DHL to my countr, I will need to pay for more then what i initially paid for,MEaning paying double for it. Hope you guys would consider bout this too . Thanks alot
Reasonable pricing and customer service excellent! Delivery acceptable!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, May 15, 2012 1:22 PM
it was what i expected
i love that you have a big selection for tall boys and big feet lol
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 2.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
Tuesday, May 15, 2012 12:31 PM
The delivery take 10 days and i hope for 3 or 5 days.
Have mo re information about filters that I can Apply and remove when I am buying
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 1.5 Availability of product you wanted
  • 0.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 3.5 Variety of shipping options
by Miki kamcev, Tuesday, May 15, 2012 7:27 AM
No.1 place if you want the best basketball shoes in the world
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 
  • 5.0 Selection of products - Types of products available
by franktrain, Monday, May 14, 2012 11:17 PM
I have been a customer of eastbay for more than fifteen years and hopefully God willing fifteen more.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 2.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
Monday, May 14, 2012 7:59 PM
Some shoe sizes were not availableBut overall very happy
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Monday, May 14, 2012 11:17 AM
Great shopping experience.
Great shopping experience. Was able to chose the shoe that works for me.
  • 4.5 Would shop here again
  • 3.0 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Product met expectations
  • 5.0 
by Hitman, Monday, May 14, 2012 9:24 AM
Product (strength training shoe) arrived on time but both shoes were right footed. Called Eastbay they are sending out another pair in 2 days.
very good selection of items. very quick service.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Nessa, Monday, May 14, 2012 1:45 AM
kids couldnt wait to open the box when it arrived. We are very happy with the quick delivery and the products we ordered,will definently buy from you again.
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