A Customer Certified store has a proven track record of dependability and customer satisfaction.
To receive a Customer Certified seal a store must meet these criteria:
Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
Store description: zZounds is a leading music instrument superstore on the net, with thousands of brand-name musical instruments and accessories available for sale. The site offers low prices along with a free email list and expert technical advice from product specialists. Shoppers will find just about every name brand musical instrument: Yamaha, Korg, Roland, Fender, Washburn, Epiphone, Korg, Akai, Emu, Ensoniq, Event, Alesis, Waldorf, Cakewalk, Steinberg, Sonic Foundry, Emagic, Opcode, Shure, Audio-Technica, AKG, Nord, Waldorf, and more.zZounds is an authorized US reseller for every brand that it sells.
Contact Information
Physical Address:
8 Thornton Road
Oakland NJ 07436
UNITED STATES
Customer Service:
Tel: (800) 996-8637
Email: orderhelp@zzounds.com
Web site: http://www.zzounds.com
Features & Services
Ordering Methods
Order phone number: (800) 996-8637
Toll-free order phone number: (800) 996-8637
Order fax number:
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method:
Payment Methods
American Express
Discover
MasterCard
Visa
Customer Reviews
47 Reviews Total
Reviews 1 - 10 of about 47
4.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Availability of product you wanted
5.0Order tracking
5.0
4.0Clarity of product information
4.5Selection of products - Types of products available
4.5Ease of finding what you are looking for
5.0Overall look and design of site
by Voice1, Monday, May 07, 2012 12:48 PM
Excellent turnaround time, from time of order to delivery - exceeded expectations.
5.0Would shop here again
5.0Overall satisfaction
4.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
4.0
5.0Shipping charges
4.0Variety of shipping options
4.0Prices relative to other online merchants
4.0Clarity of product information
4.0Selection of products - Types of products available
4.0Overall look and design of site
4.0Ease of finding what you are looking for
5.0Charges stated clearly before order submission
by gearhead, Monday, May 07, 2012 9:39 AM
Outstanding purchase experience. Free shipping, and my complete order arrived in one day! Ability to spread the costs over 4 payments for a low fee is extremely helpful. Highly satisfied customer.
5.0Would shop here again
5.0Overall satisfaction
3.5Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Availability of product you wanted
5.0Order tracking
5.0Shipping charges
4.5Prices relative to other online merchants
5.0Charges stated clearly before order submission
4.5
4.5Variety of shipping options
by Woody, Sunday, May 06, 2012 12:08 PM
The color blue is really very dark, Almost purple in color. I can live with it tho. Just thought it would be a better match color wise from the one being advertised on your sight.
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Ease of finding what you are looking for
5.0
5.0Overall look and design of site
by KellyPerkins, Friday, April 27, 2012 9:11 AM
As always, item was on time and packaged with great care. I will use zZounds again! Great company
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
5.0
5.0Prices relative to other online merchants
by rileydog23, Wednesday, April 25, 2012 9:02 AM
With the price match, free delivery, a perfect experience. Always deliver the goods. Price match is a great feature. Have bought both low ticket and high ticket items for years from them.
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
4.5Availability of product you wanted
5.0
4.5Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
4.5Prices relative to other online merchants
by D33J-LB, Sunday, April 22, 2012 4:19 PM
The whole experience was above and beyond my expectations yet again. Time after time I continue to get great deals on the best products that move my business to the next level. I absolutely love this site.
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
2.5On-time delivery - Product arrived when expected
5.0Customer support
2.5Availability of product you wanted
5.0Order tracking
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
5.0Prices relative to other online merchants
by mroling, Sunday, April 22, 2012 1:19 PM
Always great experience. Item is on back order, but was not alerted at time of purchase, had to go into find it on site that it was on back order from the receipt. I have purchased a full drum set and cymbals and many other things. I have consitently,found them to be lower priced, best quality, and the service and shipping are quick and excellent!!!!!!!
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0
5.0Shipping charges
5.0Variety of shipping options
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
4.5Clarity of product information
by Dougboat, Saturday, April 21, 2012 8:33 AM
Customer service was very helpful in beating the best price on the Internet. Representative was very knowledgable about product and able to confirm number of units in stock. I was very happpy with your matching of lowest price on the internet and avaailability of product. The customer service rep that I talked to was extremely knowledgable and helpful.
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Availability of product you wanted
5.0Order tracking
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Ease of finding what you are looking for
5.0Overall look and design of site
Monday, April 16, 2012 9:41 AM
Fairly pain-free purchase, as usual with zZounds.
3.5Would shop here again
3.5Overall satisfaction
2.5Product met expectations
1.0On-time delivery - Product arrived when expected
1.5Order tracking
1.0Availability of product you wanted
3.0
2.5Shipping charges
3.0Variety of shipping options
3.5Charges stated clearly before order submission
4.0Prices relative to other online merchants
by davidlynn, Saturday, April 14, 2012 7:47 PM
Item was backordered. Got it within 30 days. Not really a problem. It was a good deal. This item was a very good buy. If I could save as much on other items I'd be buying them too! Thanks
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