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Foot Locker

Foot Locker Store Details
160,036 customers have rated this store since March 2000

 
4.3
See all ratings
All Ratings
  • 4.4 Overall look and design of site
  • 4.5 Order tracking
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Variety of shipping options
  • 4.3 Would shop here again
  • 4.2 Prices relative to other online merchants
  • 4.0 Shipping charges
  • 4.3 Overall satisfaction
  • 4.4 Availability of product you wanted
  • 4.4 Charges stated clearly before order submission
  • 4.2 Customer support
  • 4.4 Product met expectations
  • 4.6 Clarity of product information
  • 4.4 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Foot Locker offers a large selection of athletic footwear and apparel. They carry all major brands and categories of gear and accessories, as well as licensed apparel for professional and college sports teams. The site features contests, games, chats, forums and current sports news.
Contact Information
Physical Address: Footlocker.com
New York NY 10001
UNITED STATES
Customer Service: Tel: (800) 991-6815
Fax: (800) 628-6302
Email: customer_service@footlocker.com
Web site: http://www.footlocker.com
Features & Services

Ordering Methods
Order phone number: (800) 991-6815
Toll-free order phone number: (800) 991-6815
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
203 Reviews TotalReviews 1 - 10 of about 203
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by g, Wednesday, May 16, 2012 12:33 PM
been shoping here all my life
Ive been shopping at Footlocker since I was a kid
  • 2.0 Would shop here again
  • 2.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 3.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Brian, Wednesday, May 16, 2012 12:20 PM
Selection at local store was not great. Had gift card, so opted to purchase what I wanted from website. Like shoes, but they don't fit as perfectly as I would hope for $140.
Selection not as great as I would hope, but sufficient. I know foot locker doesn't make the shoes, you sell what is available.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Tuesday, May 15, 2012 5:20 AM
would probably look to purchase footwear but not all can be delivered to Australia. Delivery very prompt
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
by Antonucc, Sunday, May 13, 2012 11:29 AM
It was easy to place my order.It was deliverd on time.I'm very happy with my order and will return again.
It was very easy to place my order.They had everything that I wanted in stock.I'm very happy.
  • 5.0 Would shop here again
  • 3.5 Overall satisfaction
  • 2.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by VIC4UF, Sunday, May 13, 2012 9:20 AM
I accidentally purchased 2 sneakers that were the same size and color. I didn't like that I couldn't return the shoes at a local Foot Locker store even though online it stated that 2 near my location was available in store. I told the customer service rep that the store manager was not willing to accept the return and they couldn't help even though they stated the store should ought to accept the return. I ended up having to buy new sneakers and re-order the correct size.
send more coupons and I'll buy more online products
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by drewbie07, Sunday, May 13, 2012 3:24 AM
The product was delivered 3 days before schedule I am very pleased with the quality and speedy delievery I love footlocker
i love footlocker anytime i buy anything to do with jordan shoes or apparell they are the first buisness i go to, i am a platinum vip member and always pleased with their service
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
  • 3.0 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 4.0 
by Iku, Wednesday, May 09, 2012 9:39 AM
I was satisfied to get this item because I can't find any sneakers like thisin Japan.
People are very friendly.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by cocomoco, Monday, May 07, 2012 9:58 AM
Great selection, could use a discount next time!!
Easy transaction
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 0.5 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Dant, Sunday, May 06, 2012 11:43 PM
Bullshit
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 
  • 4.5 Variety of shipping options
by gbpackfan, Sunday, May 06, 2012 12:35 PM
Recieved cleats in record time, very impressed with speed of shipment. Unfortanitly the cleats were to narrow for my son.
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