I PURCHASED THIS PRODUCT ABOUT 3 YEARS AGO AND I HAVE HAD NOTHING BUT TROUBLE. I HAD TO BRING IT TO GET REPAIRED AND WAS TOLD I DIDNT FLUSH IT OUT. I BROUGHT IT HOME AND NEVER USED IT FOR AWILE. I TRIED TO USE IT THE OTHER DAY AND IT IS STILL BROKEN. I WOULD NEVER RECOMMEND THIS TO ANYONE.

I bought this machine about 6 months ago and use it all the time. It does a great job of cleaning up baby, dog, cat and husband messes. Mud, vomit, diarrhea, urine, food, milk... you name it, it can clean it up... and quickly too. I store it with the tank full and ready to use. It heats the room temp water to very hot water in about 30 seconds. Easy to fill, easy to empty, easy to use. It is compact and sturdy. A great product I recommend.

I love, love, love this machine. It is amazing. I have owned mine for 2 months now, and have cleaned my stairs, my toddlers accidents and spills, my vehicles, old carpet stains...sigh...I am in heaven. Everything smells so wonderful when you are done cleaning it, better than new! This is definitely worth the extra money to have the heated water option, because we all know that heated water cleans better. The rotating brush just rocks...pay the extra $10 for this model over the older ones. You will never be sorry for buying this item!!

My biggest problem was that there was not enough suction. Spraying and brushing can be done just as easily without this machine, it's the suction that makes the difference. This machine doesn't come close to being effective when it comes to extracting the stain. I tried it on 3 stains (cat puke, red juice, ash) none have come out completely. I can't recommend this product.

Folks, it isn't so much a design flaw, rather its as much a problem with the chemistry. Jets only get clogged if soap solutions are too concentrated, the water used is dirty, or some chemistry conspires to build up lime or sludge.

I have a proheat clearview upright... used it for over 3 years now. Noticed the spray wasn't as zippy for the past two years as I seemed to recall when we first bought it. Tonight, it wouldn't spray at all. Thought: bad belt, but the belt was fine. Thought: clogged sprayers (these are a bit larger than on your model), but they both were fine. Traced the lack of pressure all the way to the heater block in the neck of the beast. Called Bissell and a really nice rep kindly told me they aren't allowed to sell me that heater block. Something about insurance (blame your neighbors who are all to happy to sue at the drop of a hat -- none of us here are that shallow, are we?)

Anyway -- one of you told the story of the repair guy taking the heater apart. I never would have thought they made the thing servicable -- but sure enough! I removed the heater carefully, marking all of the wire colors and which hose was which, flipped it over to find 7 screws holding a bottom plate. Carefully removed them so as not to damage the silicon seal or the 5 littel o-rings, took a toothbrush and scrubbed the soap goo out of the channels... one of the nozzles was choked closed, but a pipe cleaner and some patience got it looking nearly new. Carefully screwed it back together, tightening evenly -- rebuilt the beast and it's cleaning like it hasn't in years. Probably piss off Bissell service shops by telling this, but maybe the handier of you will benefit.